How does a return work?
You receive your parcel.
You are not happy.
You write an e-mail
to firstname.lastname@example.org telling us that you want to return your watch
We send you a shipping label
so you don't have to pay anything for the return.
DHL Express sends an e-mail
asking for the perfect time to pick up your return parcel.
As soon as your parcel
is back at our headquarters it usually takes 3-14 days until the money is back on your initial payment method.
Do you have any questions about the return policy?
For purchases in this online shop, you have the right to withdraw!
You have the right to withdraw from this contract without reason within fourteen days. The withdrawal period shall be fourteen days from the date that you or a third-party representative, with exception of the actual carrier, have taken possession of the goods. To exercise your right of withdrawal, you must inform by means of a clear statement (sent via recorded post or email) to VIITA Watches GmbH, Johann Roithner-Strasse 131, 4050 Traun, email@example.com, about your decision to withdraw from the contract. You can use the attached example of the withdrawal form, but it is not compulsory. To safeguard the withdrawal period, it is sufficient that you send your communication concerning your exercise of the right before the expiration of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of supply (with the exception of any additional costs arising from the fact that you may have chosen a different method of delivery other than that offered by us, cheapest standard). Repayment will be made latest within fourteen days from the date on which the notification has been received, exercising your right to cancel the contract with us. For this redemption, we use the same method of payment that you used in the original transaction, unless otherwise expressly agreed; under no circumstances will you be charged fees because of this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is earlier.
You must return or pass the goods immediately, and in any event no later than fourteen days from the date on which you informed us about the cancellation of the contract, to us at ( VIITA Watches GmbH, Johann Roithner-Strasse 131, A-4050 Traun / Austria). The deadline is met if you send the goods before the deadline of 14 days. You must bear the direct cost of returning the goods if you do not use the return label provided by us. You will also be responsible to pay for any diminished value of the goods when this value is due to a loss necessary to ascertain the nature, characteristics, and functioning or handling of the goods.
Example – Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back to.)
– VIITA Watches GmbH, Johann Roithner-Strasse 131, 4050 Traun, firstname.lastname@example.org
– I / We (*) hereby revoke I / We (*) withdraw from my/our (*) contract entered into for the purchase of the following goods (*) / provision of the following service (*)
– Ordered on (*) / received on (*)
– Name / consumer (s)
– Address of the / consumer (s)
– Signature of / consumer (s) (only for messages sent via post)
(*) Delete where inapplicable